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Terms of Service Website and service terms

Effective date: October 5, 2026

These terms explain the rules for using impactauto-glass.com and the terms that apply when Impact Auto Glass provides mobile auto glass service for you.

Acceptance of these terms

These terms of service apply to your use of impactauto-glass.com and to the auto glass services provided by Impact Auto Glass. By using our website or scheduling service with us, you agree to these terms. If you do not agree, please do not use the website or our services.

Our services

Impact Auto Glass provides mobile auto glass services in Central Florida, including windshield replacement, windshield chip and crack repair, car window replacement, rear glass replacement and ADAS recalibration. Service is performed at the location you provide.

Information on our website is general and for informational purposes. The services, parts and timing for your specific vehicle are confirmed when you contact us.

Quotes and scheduling

Quotes are based on the vehicle and damage information you provide. If the vehicle, the glass or its features differ from what was described, the price, parts or appointment may need to change, and we will discuss any change with you before proceeding.

Appointment times are estimates. Weather, traffic, part availability and conditions at the service location can affect timing. If you need to cancel or reschedule, please contact us as early as possible.

Service location

You agree to provide a safe, legal place to work with access to the vehicle and room to open the doors and work around the glass. You confirm that you have the right to authorize work on the vehicle. Glass adhesives need dry conditions, so we may reschedule or ask to move the vehicle under cover in rain or severe weather.

Insurance claims and payment

When you ask us to bill your insurance, you authorize us to communicate with your insurance company about your claim. The claim remains in your name. Under Florida law, insurers may not apply a deductible to windshield damage when you carry comprehensive coverage; deductibles and coverage for other glass depend on your policy.

You are responsible for any amount your insurance company does not pay, including deductibles, amounts outside your coverage, and any optional work you request. If your claim is denied, or if you choose not to use insurance, payment is due when the work is completed unless we agree otherwise in writing.

ADAS recalibration and safe driving

Many vehicles have cameras or sensors that support advanced driver assistance systems (ADAS) and may require recalibration after windshield replacement. We will tell you whether your vehicle needs recalibration. If you decline a recommended recalibration, you accept the risk that those systems may not work as intended.

Windshield adhesives need time to cure. Please follow the safe drive-away time we give you, and avoid car washes and slamming doors for the period we recommend.

Warranty

Any warranty that applies to your service will be explained to you at the time of service. Warranties do not cover new damage after the work is completed, such as new rock chips, accidents, vandalism or damage from causes outside our control.

Pre-existing conditions

We are not responsible for pre-existing conditions found during the work, such as rust or corrosion in the windshield frame, previous improper installations, damaged trim or clips, or electrical issues. We will tell you about any condition we find that affects the job.

Limitation of liability

To the fullest extent permitted by law, Impact Auto Glass is not liable for indirect, incidental, special or consequential damages, including loss of use of the vehicle, lost time or lost income. Our total liability for any claim related to a service is limited to the amount paid for that service.

Use of our website

The content on this website, including text, graphics and logos, belongs to Impact Auto Glass or is used with permission, and may not be copied or reused without our written consent. You agree not to misuse the website, attempt to interfere with its operation, or use it for any unlawful purpose.

The website is provided as is. We try to keep it accurate and available but do not guarantee that it is error-free or uninterrupted.

Text messaging

By texting us or providing your mobile number, you agree to receive text messages about your quote, appointment, service and insurance claim. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our privacy policy for how we handle your information.

Governing law

These terms are governed by the laws of the State of Florida. Any dispute will be handled in the state or federal courts located in Florida.

Changes to these terms

We may update these terms from time to time. Changes take effect when posted on this page with a new effective date.

Contact us

Questions about these terms? Contact Impact Auto Glass, by phone or text at (352) 459-4094.